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How We Handle Your Privacy

When you open an account with jasabola pro, your personal data and payment information are protected by clear, transparent practices.

Account verificationPayment securityData retentionYour rights
jasabola pro How We Handle Your Privacy
REACH US ANYTIME

Privacy Questions and Data Requests

If you want to understand what data we hold about you, request corrections or ask about your privacy rights, our support team is ready to help. We respond to data access requests within five business days. Contact us through the channels below, and always reference your account email so we can verify your identity before sharing sensitive information.

Team online

Live Chat

Open the chat widget in your account dashboard or on the lobby homepage. Our team responds during operating hours, seven days a week. Use this for quick privacy questions or to initiate a data request.

Email Support

Send a detailed privacy inquiry to our support mailbox. Include your account email and the specific information you need. We reply within one business day on weekdays, two days on weekends.

Account Settings

Visit Settings > Privacy & Data in your account dashboard to view your stored information, manage cookie preferences and download a full copy of your personal data.

SAFEGUARDING YOUR ACCOUNT

How We Secure and Manage Your Data

jasabola pro uses industry-standard encryption to protect your login credentials, payment details and account transactions.

Encryption & SSL

All data transfers use 256-bit encryption. Your payment information is never displayed in full on your device; only the last…

Account Access Control

Enable two-factor authentication via your registered email to add a second verification step at login.

Data Retention

We keep your account data while your account is active plus three years after closure for regulatory compliance.

Withdrawal & Verification

When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity by cross-checking the bank or…

Cookies & Tracking

We use essential cookies to manage your session and fraud prevention cookies to detect suspicious login patterns.

Third-Party Sharing

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud prevention services only.

Privacy Questions Answered

Yes. Visit Settings > Privacy & Data and select 'Download My Data' to receive a file containing all information we hold about you, including deposits, withdrawals, account activity and device records. The file will be emailed to your registered address within five business days.

We retain your DANA, OVO, GoPay or QRIS identifier for three years after your last withdrawal to comply with anti-money-laundering rules and detect duplicate transactions. After three years, we delete it unless you re-activate your account.

Only if you opt in during registration or in your account settings. You can disable marketing SMS and calls anytime in Settings > Communication. We will always send account security alerts and withdrawal confirmations, even if marketing is disabled.

Your account and login credentials are deactivated immediately. Your personal data and transaction history remain stored for three years to satisfy regulatory requirements. You can request deletion after that period if local law permits, though some data may be retained for compliance.

We encrypt all payment data in transit and at rest. Your DANA, OVO, GoPay or QRIS account is verified before each withdrawal so only the correct account holder can receive your funds. We also monitor for unusual access patterns and block suspicious login attempts automatically.

No. Our cookies work only within your jasabola pro session and on our domain. We do not use tracking pixels or third-party cookies to follow your activity on other websites. You can view and manage active cookies in Settings > Cookies.

You can update your email, phone number and address in Settings > Account Details anytime. Your name and date of birth cannot be changed after registration to prevent fraud, but you can request a correction via our support team if there is a factual error.